Posts Tagged ‘LHA’

Thursday, April 15th, 2010

Lakes Hospitality Association AGM


We are often asked what is the point of the Lakes Hospitality Association, when the tourism industry is already represented by Cumbria Tourism. There are many reasons, not least that the LHA is independent, doesn’t rely on public funds for its existence and can therefore feel free to speak out on any issue without fear of its funding being withdrawn. But the main reason is that a little bit of competition is good for the soul, it keeps people on their toes and counteracts complacency. Today we reviewed the very long list of the LHA’s achievements over the last year, and one of these was the TV advertising campaign which we undertook to try to counter the sharp decline in trade after the floods. The LHA were first off the mark with a series of TV ads, which were 20 seconds long and used professional film. The ads were designed to capitalise on “The Lakes”, which was shown in between episodes of Coronation Street. A similar, but greatly inferior TV ad from Cumbria Tourism followed ours. The CT ad was only 10 seconds long and used still photography and didn’t really hit the mark. I think it’s fair to say that if it wasn’t for our campaign there would have been a general feeling that TV advertising just isn’t viable. The underdog can often win, which is why I’m such a keen supporter of the LHA. And, at the successful, if low-key AGM, I was proud to be re-elected its Chairman.

Wednesday, April 14th, 2010

Bob McGie Lunch- Kendal College


At lunch today I bought ten ducks which will take part in the annual duck race in Kendal later this year (watch this space) to raise money for the Bob McGie award. This is testimony to the vast amount of alcohol we were given (Champagne to begin with and then a different wine with each course) with our lunch, which was prepared and served by the students of Kendal College. It is one of the best hospitality events of the year. The money raised by the ducks, the lunch and other events sponsors students from the college on trips abroad to widen their horizons and give them the chance to learn about food in another country. This year, trips are being sponsored to Portugal, Dubai and New Zealand. Tony Jackson from Lakeland Vintners, who has supplied the wine to my hotels for nearly 20 years, which in itself shows what a great guy he is, generously donated the wine.

Wednesday, March 17th, 2010

Best of Lakeland Show


How Gail got away with putting live pigs next door to the Cumberland sausage stand I’ll never know. But it was fun watching people tasting the free samples of sausage under the pleading eyes of the little pigs. The Food Marquee of the Lakes Hospitality Association “Best of Lakeland” Show also contained a pen of llamas, who formed part of the appreciative audience for a cooking display by the Malmaison Hotel Head Chef.

Gail and I gave several interviews in the morning for Radio, TV and the local newspapers in our capacities as Secretary and Chairman of the Association. We were later taken to task by someone who objected to us referring to Windermere as ‘Lake Windermere’. The argument is that ‘mere’ means lake, so it is tautologous to use the word lake when referring to Windermere. My reply is that I’d go for clarity over pedantry any day.

Tuesday, January 26th, 2010

A Black Swan on Lake Windermere


A Black Swan is the term which economists use to describe a unexpected and devastating event which scuppers all your plans. The Lake District had its own Black Swan in November when the unprecedented rainfall caused unprecedented floods which frightened away all our tourist trade. This was followed by a family of Black Cygnets when 5 successive snowfalls over as many weeks made certain that the tourists wouldn’t or couldn’t come flooding back.
Some lateral thinking was needed if our businesses were to be saved. We hit upon the idea of ‘Super Sundays’ where hotels would give away their rooms for next to nothing on the first four Sundays of the year. We put the idea to our colleagues and they loved it. So did the public. As soon as ‘Super Sundays’ went public more than 1000 room nights were sold. The idea also caught the imagination of the local TV and the national press. This video is of me being interviewed about Super Sundays for the ITV news and the item was shown on the 6 o’clock news and again at 10.30.

Monday, November 23rd, 2009

Lakes Hospitality Association Interiors Show

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When the water level on Lake Windermere rose by 9ft on Friday, closing the roads to Ambleside, there seemed to be little prospect of opening the Interiors Show at the Low Wood Hotel on the shores of the Lake as planned on the Monday morning. Cancellation would have been disastrous for Lakes Hospitality as the Show is one of the two big money events of the year. But nothing fazes Gail, the Show’s indefatigable organisor and when the roads re-opened over the weekend she declared “Business as usual”. All the exhibitors made it, but we had the bizarre experience of hearing the event being trailed on the local radio news only for the traffic bulletin which followed the news advising people not to travel to the Lakes because of the weather.
I was pleased to see Ian Steel at the J. Atkinson and Son stand, not least because he was generously supplying everyone with free cups of his excellent Java and Elephant coffees. Ian was in jubilant spirits, holding aloft a copy of the Independent, in which his coffee shop (founded as the Grasshopper Tea Warehouse in 1837) had just been named as one of the best 50 food shops in the country. Here’s the link- http://www.independent.co.uk/extras/indybest/food-drink/the-50-best-food-shops-1823609.html?action=Popup&ino=39. I got chatting to Ian about my “Do One Thing” campaign and he told me about his brilliant “one fell scoop” idea. The way it works is that instead of supplying coffee to his commercial customers in individual sachets, he supplies it in bulk together with a scoop which measures out the quantity which would have been in the sachet. This saves him a fortune in the time saved by not having to fill the sachets and the cost of the sachets themselves. All his customers love it and he has the added satisfaction of saving the world into the bargain. Very Slow Life.

Thursday, November 12th, 2009

Border TV at the Riverside


The delightful and gorgeously pretty Victoria Hoe came to the Riverside Hotel today to film a piece for ITV’s “Lookaround” about whether people should be penalised for owning a second home in the Lakes. Our MP, Tim Farron, has proposed that second home owners here should pay double council tax, a policy which I strongly oppose. We filmed the piece on the new balcony at the Riverside with the river raging a torrent below. As a prop I used the latest edition of Cumbria Life which has articles by Stuart McConie, the Radio 2 DJ, Hunter Davies, the author and Kevin Roberts, the head of Saatchi and Saatchi, all of them second home owners here and all of them great ambassadors for the Lakes . Victoria, who works for cash-strapped Border TV does everything herself (in contrast the BBC news teams invariably go around in gangs of three- a presenter, a cameraman and a sound recordist)- and she does it with great panache. As I haven’t got a recording of today’s piece, I’ve accompanied this post with a recording of Victoria at the opening of the Lakes Hospitality March Show where she set up the camera to record herself riding a Segue. The same clip has a brief shot of me with Paul, our Wagyu bull, who tragically died last week (see entry for November 4th).

Friday, November 6th, 2009

RBS Presentation on Tourism in the Lakes


At the Royal Yacht Club, Bowness,  giving a presentation alongside a spokesman from the Bank of England to 60 guests of the Royal Bank of Scotland.  The title of my talk was “Tourism, the local perspective, 2010 and beyond”. I followed the ‘Dave’ Cameron style of ‘no tie, no script’, which to my mind is much more friendly than a power-point presentation.  My theme was that although the recession may have passed the tourism sector by this year, we may be due for a nasty shock in 2010 if interest rates rise, if the pound recovers ,if energy prices rise and  if VAT goes up to 20%.  I was amused to see on the evening news that Sir Stuart Rose, the Chairman and CEO of Marks and Spencers had been making a speech at the same time, telling the City that we can expect a rise in VAT next year to 20%.  Sally “flipped” me and this extract contains the introduction and the conclusion of my talk.

Friday, October 16th, 2009

Campaign to Save the TICs


Slow Life took a turn in the fast lane this week. We have had a quite a coup in getting support for our campaign to save the TICs. After the Westmorland Gazette gave such prominence to my call for public funding to be preserved the story was featured on the Cumbria Radio Breakfast show and on the BBC evening news (see video). Jean Fry, our President, took my place. The Gazette has published today a letter from Ian Stevens the head of Cumbria Tourism pledging full support and I‘ve had similar letters from our MP Tim Farron, from Gareth McKeever the Tory candidate and from Brendon Jameson the Council Leader. It looks as though Lakes Hospitality may have to take over the running of Windermere TIC ourselves and we have put forward a radical proposal to the council. Watch This Space.

http://www.nwemail.co.uk/news/chiefs_set_to_pull_tic_funding_1_624291?referrerPath=news